Return Policy + Shipping

Shipping Information

Please check your addresses before submitting. We cannot take responsibility for packages that are delivered to the wrong address due to an incorrect address provided by the customer. We don't want these beauties to get lost in the mail! If there are any issues regarding shipping, please contact us with your concern.

Are you local? We offer delivery!

We want to show some love to our local buyers by offering free delivery on any order of $25 and up. If you live in the immediate Philadelphia area or in the suburbs surrounding Cheltenham, we'd be happy to drop your products off. Estimated delivery times are subject to availability.

Packaging

A major part of our mission at Natural Order Handmade is keeping our environmental footprint to a minimum. All of our brand packaging is recyclable. In an effort to uphold the four R's (Reduce, Reuse, Recycle, Repeat) of recycling, all of the packaging your items are shipped in are recyclable or reusable. If you happen to find bubble wrap or non-recyclable materials in your package, you can trust that we have received these items in packages shipped to us, and are merely reusing them. Please continue our mission by recycling or reusing all packaging materials as well!

Need to return an item?

We accept returns of items in their original condition for store credit. We understand that sometimes a scent may not be your thing, so we will gladly receive that unused item back within the first 14 days of receipt. The shipping is the responsibility of the purchaser. That is, unless there is an error on our end, we will be sure to make it right.